Train the Trainer: Don't Lose Your Sh*t at Work

About The Event

For Team Leaders and HR Professionals

Conflict doesn’t start with big blowups.

It shows up in small moments.

A dismissive look.

A shift in tone.

A curt email.

Unaddressed, tension builds and people default to their conflict habit.

Argumentative or cold shoulder.

Get louder. Get quieter.

Neither is wrong, but both can lead to bigger misunderstandings.

Conflict, in most cases, doesn’t escalate because of the topic but because of how we react, avoid, or mishandle it. This workshop draws from 20 years of research and thousands of participants across multiple countries. It’s based on the idea that conflict responses are patterned. Most fall into a “Now” or “Later” approach. Understanding both styles improves how teams communicate.

You’ll learn how to train teams to manage frustration and communicate in ways that build trust. You’ll also help them recognize patterns in themselves and others, so they can work through problems when emotions rise.

Through case studies and small group discussions, you’ll gain a practical approach to developing stronger communicators across your organization. Your team won’t just get through conflict. They’ll grow from it.

What You’ll Walk Away With

• Understanding “Now” and “Later” communication patterns

• A coaching framework for different conflict styles

• Techniques for managing heated conversations

• Greater consistency in how coworkers handle conflict

• Stronger trust, respect, and alignment

What We’ll Focus On

1. The “Now” and “Later” dynamic and how they work together

2. Goleman’s five components of Emotional Intelligence

3. Five anger response patterns and their impact at work

4. Awareness of tone, energy, and presence before speaking

5. Direct communication that maintains respect and trust

6. Turning everyday conflict into productive conversations